Returns & Exchanges

At Castle Megastore, we want you to feel like royalty in your new wardrobe, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. If your purchase doesn't fit your kingdom perfectly, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are intact and including the printed return authorization slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.