Frequently Asked Questions
Everything you need to know about shopping at Castle Megastore.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn apparel and accessories. Items must have original tags attached and be in their original packaging to qualify for a full refund.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing those figures to our chart, as sizing can vary between different brands and cuts.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
Castle Megastore is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.